Specializing in laser, CNC equipment solutions

Contact Us

Shang Hai Chuang Ming Laser equipment plant
switchboard:021-61558010
fax:021-59556319
QQ:1158518808
Sales calls:021-61558300
Micro-channel public number:shcmlaser-cnc
Company email:sales@shcmlaser.com
Address:1299 Jiaxing Gong Road, Jiading District, Shanghai
Service
Your current location:主页 > en > customer service > Service >
Shanghai Chong Ming Laser Equipment Factory service guidelines

Chong Ming Laser Equipment Factory company set up a special customer service center, providing hotline support service through customer relationship management system, the user at any time to respond quickly to problems or failures.
Customer Service Center using advanced database technology and system management software platform, establish and improve customer service management processes, provides free support hotline, by a professional engineer, answered questions customers encounter daily use. To ensure to provide customers with convenient, fast, high-quality professional services.
1, when receiving the customer repair, computer services administrator creates a service request through the company's system generates a service to send work orders, assign engineers on-site service.
2, after receiving the service engineer to send workers will respond within the time specified for the customer and for the corresponding solutions (the software maintenance or hardware repair or replacement).
3, each engineer to provide complete service, customers need on "a single service-ming" and "satisfaction" in the list to fill in and made valuable suggestions.
4, after engineers solve the problem entirely, need to fill out the troubleshooting process in the company's system, and generate solutions.

1, in addition to loss of parts, our company provides equipment free year warranty and lifetime maintenance.
2, customer service response time within 24 hours.
3, when the warranty expiration, lifetime supply of maintenance services.
4, still provides a wide range of hardware and software support after the warranty expires.

switchboard:021-61558010 fax:021-59556319 QQ:1158518808 Sales calls:021-61558300
Micro-channel public number:shcmlaser-cnc fax:021-59556319 Company email:sales@shcmlaser.com
All rights reserved:Shang Hai Chuang Ming Laser equipment plant Technical Support:Yong Yan Technology